Return Policy

Return Policy

 

If your item arrived damaged or defective, please do not return the item. Contact customer service immediately and we will be happy to assist you.

We accept returns on all unused products, as well as electronics within their original, unopened packaging, up to 30 days after the order has been placed. If the product has been used, even just once, we cannot accept the return.*

Unfortunately we are not able to accept returns for orders shipped outside of the United States. All international purchases are final.

How to submit a return request:

Email info@hoohnu.com with your order number and brief explanation of the issue.  

Credit card refunds can be arranged by special request once your return has been received and inspected. Credit Card refunds can be issued only to the card used at the time of purchase.


*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.